Social Worker - Children's Helpdesk (Triage)

This job is closed and is displayed for reference only. 



Salary:£28,485.00 - £31,601.00 

Working Hours:37 

Job Share:No 

Employment Type:Permanent  

Location:Shire Hall, Westgate Street, Gloucester - GL1 2TG 

Closing date:03 July 2017 at midnight 

Gloucestershire County Council is looking to recruit dynamic and child focused Social Workers with proven experience to join our growing workforce as we work together with the children and families of Gloucestershire to improve their outcomes and keep them safe.

The opportunity to improve the consistency of decision making at the front door is here. Making the right decisions early on in a child’s journey is so important to enable the outcomes for children and their families to improve. Children need to be supported at the earliest opportunity, ideally by people they know best and we all need to focus our energies and available resources on the right children. With this in mind Gloucestershire is supporting the development of a MASH.

Multi Agency Safeguarding Hub (MASH) and Children’s Helpdesk

Gloucestershire are currently redesigning our front door services so that we have professional oversight and decision making by a social work professional as the first response.

We want a system that is driven by conversation and professional decision making so that we take a flexible response “to do what needs to be done”.

To support decision making, the Multi Agency Safeguarding Hub (MASH) consists of a team of professionals from a number of statutory agencies who securely share information to ensure that appropriate and robust decisions are made in relation to all new safeguarding concerns. The MASH covers safeguarding concerns about children and incidents of Domestic Abuse within Gloucestershire.

The successful applicant will be based within the Children’s Helpdesk but will work alongside MASH colleagues to support effective decision making.

About you

  • You will be HCPC registered 

  • Passionate about achieving the best outcomes through sound decision making at the earliest opportunity to promote the right response at the right time 

  • Creative and credible in your approach 

  • Experience of multi agency working 

  • Have recent statutory experience of working with families and protecting children who are in need and at risk 

  • The ability to make timely decisions based on the analysis of available information to prevent delay in children receiving what they need                                                                                                                                                                                                                                                                                                                                                                                                                           Goonowledge

  • Good knowledge of relevant legislation, regulation and research - you’ll be ready to influence and embed positive change

In return, we offer a supportive working environment for our staff and we run a focused and tailored learning and development programme to help our staff develop and grow. We have a structure which will support you to advance and progress in your career. We are offering staff a competitive relocation package of up to £5,000.

Gloucestershire has something to interest everyone with broad culture and variety. For more information about living in Gloucestershire, and working for us, visit

For more information about the role, please contact Chantal Ash at You can also follow us on twitter at @GCCSocialWork and search for GCC Social Work Careers on Facebook.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff to share this commitment. This post is subject to a DBS check. As part of our safer recruitment policy if you are short listed we will request references from your previous and current employer.

Application Information


Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

If you have any difficulty completing the on-line application form, or require this document in another format, please contact us and we can discuss your needs and provide help.  Telephone 01452 425888, option 2 then option 1 or email


If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.