Customer Services Officer

This job is closed and is displayed for reference only. 



Salary:£18,672.00 - £21,074.00 

Working Hours:37 

Job Share:No 

Employment Type:Fixed Term  

Location:Shire Hall, 5th Floor, The Bridge, Westgate Street, Gloucester, - GL2 2BF 

Closing date:22 October 2017 at midnight 

Fixed term for 18 months from date of appointment

This is a unique opportunity to be in at the start of our journey to review the way we provide signposting and advice to customers with queries about services for adult social care.

The Adult helpdesk service is currently delivered via ‘phone and e-mail and if you are a creative customer service professional with the ability to ensure that queries are answered as near to the point of query as possible and in line with the Council’s policies and procedures, we would like to hear from you. You would be expected to provide a responsive and effective point of contact for all County Council customers – both internal and external and must be comfortable working in a corporate contact centre environment.

If you would like to find out more about this opportunity as a fixed term role, or secondment for existing GCC employees, please contact us today.

Previous applicants need not apply.

For an informal discussion about the role please contact Rachel Muldoon - or Abbas Veshmia - or telephone 01452 427372

Proposed interview date 7th November 2017  

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue. If you have any difficulty completing the on-line application form, or require this document in another format, please contact us and we can discuss your needs and provide help.  Telephone 01452 425888, option 2 then option 1 or email

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.