Customer Advisor (Ask Us)


Salary:£16,491.00 - £18,746.00 

Working Hours:19 

Job Share:No 

Employment Type:Fixed Term  

Location:Ask Us, Gloucester Library, Brunswick Road, Gloucester - GL1 1HT 

Closing date:26 March 2018 at midnight 

The Ask Us service responds by letter, email and telephone to information inquiries from across the county.

We are looking for someone to join a small team based at Gloucester Library.  You will need excellent verbal and written communication skills and be willing to deliver a high level of customer service. You should, in addition, be able to use MS Office competently and have experience of researching information from both electronic and hard copy sources.

Working hours can be found below in 'Extra Information'. 

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

Only if you have difficulty accessing the information published online should you contact GCC Appointments & People Sourcing Team by telephone 01452-425888 or e-mail to quoting the vacancy reference number above.

Application Options