Customer Service Team Leader

This job is closed and is displayed for reference only. 

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Reference:5/GC/18/227 

Salary:£25,463.00 - £28,221.00 

Working Hours:37 

Job Share:No 

Employment Type:Fixed Term  

Location:Herbert Warehouse, The Docks, Gloucester - GL1 2EQ 

Closing date:01 May 2018 at midnight 

Gloucester City Council

Do you have the drive, passion and commitment to deliver excellent Customer Service?


We are looking for an enthusiastic person to supervise the day to day operational service delivery of the Customer Services team. The team act as the first point of contact for many Council services across multiple channels.


You will have experience getting the best out of people, driving performance and continuous improvement in a busy customer service environment. You will be able to prioritise effectively and make good decisions under pressure. You will have experience supporting vulnerable customers and be an effective communicator with excellent digital skills. Good analysis and numeracy skills are also essential as you will need to monitor, interpret and report on team and service performance.


You will be open to new and better ways of working, always putting the customer at the heart of everything you do.


This is a temporary full time post providing maternity cover for up to one year.

Application Information

An application form and Job Description can be found below in Additional Information.

Completed applications to be sent to cityrecruitment@gloucestershire.gov.uk

Applications to be received by midnight on Tuesday 1st May.

CV’s will not be accepted

Interview Date will be on 9th May.

Gloucester City Council is an equal opportunities employer.

Additional Information

  1. Application Pack
  2. Job Profile
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