Customer Services Officer

Reference:1/CC/18/768 

Salary:£18,672.00 - £21,074.00 

Working Hours:See advert 

Job Share:Yes 

Employment Type:Various  

Location:Customer Services Team, Contact Centre, Shire Hall, Westgate Street, Gloucester, - GL1 2TG 

Closing date:19 December 2018 at midnight 

Previous applicants need not apply.

There are a mix of permanent and fixed term posts on offer.

9 positions are full time, 37 hours per week on a rota basis between 8.00am – 5.30pm, Mon – Fri


1 permanent position is offered on formal job share basis, 17.5 hours per week on a rota basis between 8.00am – 5.30pm, Wed – Fri. Week 1, working full days on Wed/Thu/Fri and week 2, full days on Thu/Fri.


This is a unique opportunity to be involved in a journey to review the way we provide signposting and advice to customers with queries about services for Adult Social Care.


The Adult Helpdesk service is currently delivered via ‘phone and email. If you are a creative customer service professional with the ability to ensure that queries are answered as effectively and efficiently as possible and in line with the Council’s policies and procedures, we would like to hear from you.


You would be expected to provide a responsive and effective point of contact for all County Council customers – both internal and external and must be comfortable working in a corporate contact centre environment.


If you would like to find out more about this opportunity please contact us today.


Further information is included in the Job Description.


For an informal discussion please contact Rachel Muldoon Rachel.MULDOON@gloucestershire.gov.uk  or Josie Sparaco  Josie.Sparaco@gloucestershire.gov.uk

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

Only if you have difficulty accessing the information published online should you contact GCC Appointments & People Sourcing Team by telephone 01452-425888 or e-mail to ContactUs@gloucestershire.gov.uk quoting the vacancy reference number above.

Application Options

Additional Information

  1. Job Profile