Referral Taker

Reference:3/AC/18/777 

Salary:£18,672.00 - £21,074.00 

Working Hours:37 

Job Share:No 

Employment Type:Permanent  

Location:Cotswolds Locality, The Old School, 47 Lewis Lane, Cirencester, Gloucestershire, - GL7 1EB 

Closing date:04 January 2019 at midnight 

The Referral Taker is the first point of contact in the Cotswolds Locality Referral centre; they are responsible for providing comprehensive, holistic information, liaising with partner agencies and taking referrals.

The successful candidate must have excellent communication skills and the ability to remain calm and focussed in a busy environment, maintaining a positive team working approach.


The role needs a holistic approach and an ability to create accurate referrals of appropriate urgency for relevant teams or for signposting and directing to other agencies.


The role will be responsible for triaging and facilitating information for team managers and other professionals within the team.


If you would like an informal discussion about the role, please email ASCrecruitment@gloucestershire.gov.uk

Interviews week commencing 14th January 2019

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

Only if you have difficulty accessing the information published online should you contact GCC Appointments & People Sourcing Team by telephone 01452-425888 or e-mail to ContactUs@gloucestershire.gov.uk quoting the vacancy reference number above

Application Options

Additional Information

  1. Extra Information
  2. Job Profile