Customer Service Team Leader

This job is closed and is displayed for reference only. 

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Reference:1/CR/20/542 

Salary:£30,451.00 - £33,782.00 

Working Hours:37 

Job Share:No 

Employment Type:Fixed Term  

Location:Corporate Customer Services Team, Block 5 East, 4th Floor, Shire Hall, Gloucester - GL1 2TG 

Closing date:27 November 2020 at midnight 

Fixed Term for 12 months from date of appointment 

Customer Service Team Leader opportunity available.


The Customer Service team is a multi channel, first point of contact service based in Shire Hall. Customer service channels currently include the Adult Social Care Helpdesk and Gloucester County Council switchboard service in the contact centre, Shire Hall reception services, Barbican reception services, phone, email, web based enquiries and social media.


The role of the Customer Service Team Leader is to lead and manage a team within the contact centre. The team specialise in supporting the Adult Social Care Helpdesk. The role requires you to be able to support the team delivering an efficient, accurate and consistent level of customer service to all contacts dealt with by corporate Customer Services, ensuring that appropriate service delivery standards and procedures are implemented and maintained. The post holder may also be required to provide operational relief cover in the absence of the Customer Services Reception Team Leader.


The successful candidate will have significant knowledge of the Adult Social Care pathway in Gloucestershire. Experience of line management is essential. Experience of driving improvement and efficiencies is essential.


Previous applicants need not apply.


Only on line applications will be considered CV’s are not accepted.


Please note that due to Covid: 19 Interviews may take place virtually.

For further information please contact Josie Sparaco 01452 427931 or Josie.Sparco@gloucestershire.gov.uk

Interview Date - 10th December 2020

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

Additional Information

  1. Job Profile
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