Customer Service Officer


Salary:£21,748.00 - £23,080.00 

Working Hours:37 

Job Share:No 

Employment Type:Fixed Term  

Location:Corporate Customer Services Team, Block 5 East, 4th Floor, Shire Hall, Gloucester - GL1 2TP 

Closing date:02 December 2020 at midnight 

Fixed Term for 12 months from date of appointment 

Customer Service Officer opportunity available.

The Customer Service team is a multi channel, first point of contact service based in Shire Hall. Customer service channels currently include the Adult Social Care Helpdesk and Gloucester County Council switchboard service in the contact centre, Shire Hall reception services, Barbican reception services, phone, email, web based enquiries and social media.

If you are a creative customer service professional with the ability to ensure that queries are answered as effectively and efficiently as possible and in line with the Council’s policies and procedures, we would like to hear from you.

You would be expected to provide a responsive and effective point of contact for all County Council customers – both internal and external and must be comfortable working in a corporate contact centre environment.

If you would like to find out more about this opportunity please contact us today.

Previous applicants need not apply.

Only on line applications will be considered CV’s are not accepted.

Please note that due to Covid: 19 Interviews may take place virtually

Interview Date - 17th December 2020.

For further information, please contact:

Rachel Muldoon on 01452 427846, email


Chante Watkins -Organ on 01452 427898, email

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

Application Options

Additional Information

  1. Job Profile