Visitor Experience Duty Manager (Blackfriars Priory)

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Salary:£21,322.00 - £23,080.00 (Pro-Rata)

Working Hours:14.8 

Job Share:No 

Employment Type:Permanent  

Location:Blackfriars Priory - GL1 2HN 

Closing date:11 April 2021 at midnight 


About:  An exciting opportunity has arisen for someone with events management experience to join the front of house team at Blackfriars Priory.

Working at the 13th Century scheduled monument site, you will take the lead role and responsibility for the delivery of our varied and exciting events programme, to include live events, weddings, parties, festivals, and corporate hires. When on shift, you will be expected to lead/direct the on-site team ensuring that all visitors to the venue receive exceptional service and that all visitors walk away with positive memories of their time at Blackfriars Priory.  

We can guarantee you that every single day will be different. You could be moving equipment and furniture in preparation for a room hire, you will ensure that weddings are special and memorable for our couples and their guests and our  live events (music, comedy, poetry, talks) all run to plan. When managing our events, you will be responsible for the health and safety of our customers, wider team, and the historic venue. Following an event schedule, you will coordinate the team ensuring that staff resource is well utilised and that our hirers expectations are met. You will work backstage using your own and others specialist technical knowledge to make sure everything is fully set up and ready to go. Although there is a separate bar team, whilst on site, you will oversee the bar operation and ensure the safe sale of alcohol. You will also be there to reset the site back to its former historic beauty.

The venue is also open as a visitor attraction from April to October and during this period, you will welcome and guide our visitors through the historic venue, sharing your knowledge through storytelling. A passion for history is desirable but if you have the confidence to speak to groups of visitors, we will provide you with the knowledge for you to share with our visitors.  

Skills: We are looking for someone with experience in managing events, ideally within a historic building or cultural venue. Top quality customer service is an absolute must – we pride ourselves in delivering memorable experiences. You must be confident to talk to groups of people, be able to think on your feet and remain calm, positive, and professional when working under pressure. 

You will be working in a small team under the supervision and direction of the venue Team Leader. When on shift you will be responsible for providing operational direction and challenge to your team therefore you will have leadership experience that you can bring to the role. You will be able to communicate confidently and provide the necessary direction to ensure that the event/shift runs without any issues. You will have thorough knowledge of health and safety in the events industry and will be able to apply this when running our events.

Subject to the events schedule, quieter periods will see you either taking time off in preparation for the busy season or assisting with the coordination for development of the site through behind-the-scenes tasks. This is an active role where you will be on your feet a considerable amount and ask you to take this into account when applying for this role. 

This role is one of several generic roles within Gloucester City Council therefore you may be asked to work from another cultural venue including Gloucester Guildhall and the Museum of Gloucester in supporting their programme – a great opportunity to gain new experiences.

You will also be on an annualised hours contract. The events/cultural industry is demand led therefore although most of our weddings and events occur during evenings and weekends (Thursday to Sunday), you may be asked to work any day of the week. We ask for flexibility from the role but we can also be flexible should you have any other commitments.  

Contact: For further information about the role, please contact Ryan McDonagh – Visitor Experience Team Leader on 01452 396552 or email

Deadline for applications: 11th April 2021

Interviews: W/C 19th April 2021
Preferred start date: 1st June 2021 (subject to reference checks)

Application Information

Please upload your CV along with your supporting statement.  CV’s without supporting statements may not be shortlisted.

Additional Information

  1. Job Profile