Problem & Incident Manager

This job is closed and is displayed for reference only. 

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Reference:1/CR/21/166 

Salary:£26,511.00 - £29,577.00 

Working Hours:37 

Job Share:No 

Employment Type:Permanent  

Location:ICT Service, Shire Hall Complex, Gloucester - GL1 2TP 

Closing date:09 April 2021 at midnight 

Our newly structured Digital & ICT service is embarking on ambitious change, and this will require a fundamental shift in the way that services are delivered.


We are looking for a Problem and Incident Manager to join the newly formed Service Management Team.


Within this role, you will be expected to support the Service Management function by taking ownership of the problem and incident process to reduce the overall number of ICT incidents reported by users within the organisation.   The successful candidate will be heavily involved when a major ICT incident occurs and will produce lessons learnt documentation. These documents will contribute to overall ICT continuous service improvement.


We are looking for methodical, well-organised candidates that can demonstrate attention to detail. The candidates will also need to be able to work flexibly and be resilient working under pressure.


Prior knowledge of either ITIL, problem and incident management is required, and ITSM tool/Service Now experience is preferred.


For further information please contact Karen Steele Service Support Manager email karen.steele@gloucestershire.gov.uk

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

Additional Information

  1. Job Profile
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