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Customer Service Officer - MASH

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Reference:2/CD/21/178 

Salary:£21,748.00 - £23,080.00 

Working Hours:37 

Job Share:No 

Employment Type:Permanent  

Location:MASH, Shire Hall Complex, Gloucester - GL1 2TP 

Closing date:21 April 2021 at midnight 

Within the Multi Agency Safeguarding Hub (MASH)   there is a Business Support Team who support social workers and partners to ensure the safety of our vulnerable children in Gloucestershire.


We have 2 x Customer Service Officer (vacancies) who would be part of the ‘Front Door’ in MASH and who would be the first point of contact via email or phone.


We are looking for a dynamic, organised and enthusiastic individual to join our team. The ideal candidate must be able to use their initiative as well as work within a team, have good ICT skills, especially Liquid Logic and excellent call handling skills.


The nature of the role is handling highly sensitive information which can sometimes be distressing so resilience is also a skill we will be looking for especially if required to work from home.


This is an exciting opportunity and you will need to be able to demonstrate the following :



  • An understanding of working in a confidential environment and handling sensitive information

  • Experience of working in a multi agency team with call handling skills

  • Previous experience with working with children and an understanding of safeguarding and protection risk factors

  • The ability to work in a high pressured time measured environment

  • The ability to work on their own or with a team and have a flexible attitude to work


The post will be subjected to a Police level 2 vetting procedure due to the sensitivity of information within MASH.


If you are interested in this opportunity please make contact with Amanda Goddard - Amanda.goddard@gloucestershire.gov.uk

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Below you will also find links to the Job Profile and Guidance Notes. Click ‘Apply’ to continue.

Application Options

Additional Information

  1. Job Profile